Work plan and Assignments for Bus Operations WG
(as of 6.4.08)
Chair: Lisa Darnall, Lynx (Orlando)
APTA Contact: Saahir Brewington (sbrewington@apta.com)
A: Current workplan includes:
|
STANDARD |
Proposed Completion |
Progress This Quarter |
Group Assignments |
|
RP for Supervisor Training |
January 2008 –WG
|
Draft in final stage |
|
|
RP for Recruiting and Retaining Bus Operators |
Q2, 2008 - WG |
Draft almost complete |
See meeting summary |
|
RP for Customer Service Training |
|
Draft to be presented at July meeting |
|
**Indicates new document
B. Other areas of priority include:
- Training
- Recruiting/Retention
- Commitment to organization
- Support for frontline employees
- Customer service
- Developing and fostering a safety culture
- Hiring toolbox
- Employee development
- Personal career and organizational development
- New hire orientation
- Qualification testing for promotions
- Pay equity for paratransit vs. transit
- Incentives for good performance
- Safety
- Customer service
- Attendance
- Productivity
- Line trainers
- Simulator benefits
- Technology