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Bus Operations Working Group 

Work Plan

Chair: Lisa Darnall, Lynx (Orlando)
Last Meeting: July 7-8, 2008 Chicago, IL (CTA)
Next Meeting: December 2-3, 2008 Seattle, WA
 
A: Current workplan includes:

STANDARD
Proposed Completion
Progress This Quarter
Group Assignments
RP for Operator Training
Complete
 
 
RP for Supervisor Training
January 2008 –WG
 
 
 
RP for Recruiting and Retaining Bus Operators
Q2, 2008 - WG
WG Vote
 
RP for Developing and Maintaining a Customer Service Culture within a Transit Agency
Spring 2009
In progress
Provide documentation/suggestion for doc
RP for Workforce Development**
 
Fall 2009
New Document
Provide documentation/suggestion for doc

**Indicates new document                                                                                 
 
B. Other areas of priority include:
 
  • Training
  • Recruiting/Retention
    • Commitment to organization
  • Support for frontline employees
  • Customer service
  • Developing and fostering a safety culture
  • Hiring toolbox
  • Work Force Development - Employee development for personal and career goals.
    • Developing a Career Path within an organization
    • Self-study tool
    • Qualification testing for promotions
  • New hire orientation
  • Pay equity for paratransit vs. transit
  • Incentives for good performance
    • Safety
    • Customer service
    • Attendance
    • Productivity
  • Line trainers
  • Simulator benefits
  • Technology
    • Acceptance
    • Web-based
 
Documents completed
Documents in process
Next Document