Chair: Lisa Darnall, Lynx (Orlando)
Last Meeting: July 7-8, 2008 Chicago, IL (CTA)
Next Meeting: December 2-3, 2008 Seattle, WA
A: Current workplan includes:
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STANDARD
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Proposed Completion
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Progress This Quarter
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Group Assignments
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RP for Operator Training
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Complete
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RP for Supervisor Training
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January 2008 –WG
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RP for Recruiting and Retaining Bus Operators
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Q2, 2008 - WG
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WG Vote
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RP for Developing and Maintaining a Customer Service Culture within a Transit Agency
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Spring 2009
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In progress
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Provide documentation/suggestion for doc
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RP for Workforce Development**
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Fall 2009
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New Document
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Provide documentation/suggestion for doc
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**Indicates new document
B. Other areas of priority include:
- Training
- Recruiting/Retention
- Commitment to organization
- Support for frontline employees
- Customer service
- Developing and fostering a safety culture
- Hiring toolbox
- Work Force Development - Employee development for personal and career goals.
- Developing a Career Path within an organization
- Self-study tool
- Qualification testing for promotions
- New hire orientation
- Pay equity for paratransit vs. transit
- Incentives for good performance
- Safety
- Customer service
- Attendance
- Productivity
- Line trainers
- Simulator benefits
- Technology
Documents completed
Documents in process
Next Document